Uncapped with Jack Altman
Uncapped #42 | Bret Taylor from Sierra
Conversations with people I admire about things I’m genuinely interested in.
Show Notes
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Bret Taylor is the founder and CEO of Sierra, an AI agent company transforming customer service. Bret’s legendary career includes being CTO of Meta, co-CEO of Salesforce, chairman of the board at OpenAI, co-creating both Google Maps and the Like button, and founding three companies.
We unpacked the so-called “SaaS-pocalypse” and what AI agents mean for the future of enterprise software. We talked through the shift from systems of record to autonomous agents, outcome-based pricing, platform transitions, Codex and the transformation of software engineering, and who is structurally positioned to win in the next era of AI.
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Timestamps:
() Intro
() The SaaS-pocalypse and systems of record
() Sierra's competitive landscape
() Outcomes-based pricing
() The rapid evolution of AI support technology
() Young founders vs. experienced founders
() Beyond support: The full customer lifecycle
() Codex and the future of software engineering
() OpenAI and advertising
() How to run a board
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Links:
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Email: friends@uncappedpod.com
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