No Priors: Artificial Intelligence | Technology | Startups
Travel Through the Lens of AI with with Booking.com CEO Glenn Fogel
At this moment of inflection in technology, co-hosts Elad Gil and Sarah Guo talk to the world's leading AI engineers, researchers and founders about the biggest questions: How far away is AGI? What markets are at risk for disruption? How will commerce, culture, and society change? What’s happening in state-of-the-art in research? “No Priors” is your guide to the AI revolution. Email feedback to show@no-priors.com.
Sarah Guo is a startup investor and the founder of Conviction, an investment firm purpose-built to serve intelligent software, or "Software 3.0" companies. She spent nearly a decade incubating and investing at venture firm Greylock Partners.
Elad Gil is a serial entrepreneur and a startup investor. He was co-founder of Color Health, Mixer Labs (which was acquired by Twitter). He has invested in over 40 companies now worth $1B or more each, and is also author of the High Growth Handbook.
Show Notes
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When Glenn Fogel joined Priceline in 2000, the business was worth a few hundred million dollars. One week later, the Nasdaq peaked, eventually sending its stock down to a dollar a share. But over 25 years later, Booking Holdings has scaled over 1000x into an over $100 billion dollar global travel behemoth. Elad Gil is joined by Booking Holdings CEO Glenn Fogel to discuss his career, from law school and Wall Street to working at Priceline through the dot-com crash, and to helping grow the business into a multifaceted, dynamic travel marketplace in the AI era. Glenn explains how leveraging AI and agents such as Priceline’s ‘Penny’ makes travel planning and customer service better, while emphasizing the importance of preserving some human support for some users. He also talks about Booking’s strategy of reinvesting over $700 million into AI and other technologies while still offering stock buybacks and dividends, the durability of their scale and complexities of dealing with a large portfolio physical properties across the world, and why upskilling is so important for employees amid concerns about AI-driven job displacement.
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Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @bookingcom | @priceline
Chapters:
– Cold Open
– Glenn Fogel Introduction
– Glenn’s Early Career
– Lessons from the Early Internet
– Deciding Factors for Exiting
– Travel Through the Lens of AI
– Agentic Travel Planning
– Agents, Token Economics, and ROI
– Booking’s Capital Investment Philosophy
– Scale as Durable Asset
– Purpose and Choosing Wisely
– AI’s Impact on Jobs
– Upskilling in the AI Era
– Public Perception of AI
– Conclusion
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