No Priors: Artificial Intelligence | Technology | Startups
Scaling Global Organizations in the Age of AI with ServiceNow CEO Bill McDermott
At this moment of inflection in technology, co-hosts Elad Gil and Sarah Guo talk to the world's leading AI engineers, researchers and founders about the biggest questions: How far away is AGI? What markets are at risk for disruption? How will commerce, culture, and society change? What’s happening in state-of-the-art in research? “No Priors” is your guide to the AI revolution. Email feedback to show@no-priors.com.
Sarah Guo is a startup investor and the founder of Conviction, an investment firm purpose-built to serve intelligent software, or "Software 3.0" companies. She spent nearly a decade incubating and investing at venture firm Greylock Partners.
Elad Gil is a serial entrepreneur and a startup investor. He was co-founder of Color Health, Mixer Labs (which was acquired by Twitter). He has invested in over 40 companies now worth $1B or more each, and is also author of the High Growth Handbook.
Show Notes
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Few teens are business owners, but by age 16, Bill McDermott had purchased and was running a local deli. Now he runs leading global technology powerhouse ServiceNow, a company that is defining how the world’s largest organizations transform for the digital age. Sarah Guo sits down with ServiceNow CEO Bill McDermott to discuss his journey from child entrepreneur to CEO, and how he navigates his role as a leader in the age of AI. Bill argues that human connection is still a vital part of being a successful leader, and as such, AI must be used to serve people rather than substitute for ambition. He breaks down the mechanics of hyper-growth, and the art of staying customer-centric at a global scale. They also discuss the future of enterprise software, how generative AI is fundamentally reshaping the labor market, and what founders need to know about building a resilient company culture that survives economic and technological shifts.
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Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @BillRMcDermott | @ServiceNow
Chapters:
– Cold Open
– Bill McDermott Introduction
– Lesson from Buying a Deli
– Leadership in the AI Era
– How Bill Got Hired at Xerox
– Can Agency Be Taught?
– Seeing Change as Opportunity
– ServiceNow as an AI Control Tower
– Which SaaS Gets Disrupted?
– Defining a Platform Business
– Does AI Decrease Implementation Time?
– Agents Will Reshape the Workforce
– Success Signals at ServiceNow
– Enterprise Attitudes About AI
– How AI Has Changed Customer Conversations
– Bill’s Curiosity Beyond ServiceNow
– Day in the Life of a CEO
– Conclusion
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