No Priors: Artificial Intelligence | Technology | Startups
AI Agents Talking to AI Agents: Reinventing Commerce with Decagon CEO Jesse Zhang
At this moment of inflection in technology, co-hosts Elad Gil and Sarah Guo talk to the world's leading AI engineers, researchers and founders about the biggest questions: How far away is AGI? What markets are at risk for disruption? How will commerce, culture, and society change? What’s happening in state-of-the-art in research? “No Priors” is your guide to the AI revolution. Email feedback to show@no-priors.com.
Sarah Guo is a startup investor and the founder of Conviction, an investment firm purpose-built to serve intelligent software, or "Software 3.0" companies. She spent nearly a decade incubating and investing at venture firm Greylock Partners.
Elad Gil is a serial entrepreneur and a startup investor. He was co-founder of Color Health, Mixer Labs (which was acquired by Twitter). He has invested in over 40 companies now worth $1B or more each, and is also author of the High Growth Handbook.
Show Notes
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The traditional call center may soon be a thing of the past. Jessie Zhang is building AI agents designed to replace monotonous human labor and transform how consumers interact with brands. Elad Gil sits down with Jesse Zhang, co-founder and CEO of Decagon, an AI agent company at the forefront of AI customer service. Jesse talks about how Decagon secured large enterprise clients and the impact of its AI agents, his journey as a second-time founder, and Decagon’s company culture. Plus, they discuss what the future of agentic customer service may look like.
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Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @thejessezhang | @DecagonAI
Chapters:
– Jesse Zhang Introduction
– Decagon’s Services
– Decagon’s Customers and Growth
– Productivity Gains with Decagon
– How Decagon Integrates in Customer Workflows
– Jesse’s Second Time Founder Story
– Jesse’s Hiring Philosophy
– Counter-intuitive Advice for Founders
– How Decagon Thinks About Talent
– Areas for Longer Term Planning
– Decagon’s Path to Customer Service
– Thoughts on Pushing Into the Application Layer
– What Decagon Does Uniquely
– Pricing Services in the AI Age
– How Decagon Sees Customer Service
– Defining Long-Term Success for Decagon
– Jesse’s Views on an Agentic Future
– Conclusion
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